Cleaning Services in Kent

Cleaning Services in Kent

With over 15 years experience in the industry, we provide a full range of expertise to suit your needs:

We specialise in services for both residential and commercial clients throughout South-East London, Essex, Surrey, Sussex and the Kent Regions, specifically serving local contracts in Medway (Strood, Chatham, Rochester, Gillingham), Maidstone, Kings Hill, Sittingbourne, Iwade, Medway Towns, Faversham, Folkestone, Canterbury and the Isle of Sheppey.

North Star has been acknowledged as a full member of the NCCA, No. 1068, in recognition of our high standards and knowledge in the industry. In November 2012, North Star became a member of Checkatrade and the FSB. As they want to continually build and improve on their service, they felt this was important to their business.

Yearly office contracts can be agreed at special rates (please ask for details of our loyalty discount scheme).
North Star Ltd specialise in carpet, hard floors and upholstery and many other specialist areas too. We also provide dry curtains (in-situ), "stain guard", sparkle and building cleans.


Carpet & Upholstery

carpet-cleaning4There are several ways of making your carpets cleaner, dependent upon the level of soiling, pile depth, carpet construction e.g. wool, nylon, flotex, polypropylene, loop or twist pile, carpet backing e.g. woven or hessian, dye bleed testing etc.

The most commonly used method has to be hot water extraction or better known as HWE.

We would usually pre-vacuum if necessary and sometimes a rotary brush machine is used in conjunction with the HWE method.
The majority of carpets are pre-vacuumed before cleaning is undertaken.

Any stains are pre treated before cleaning, although we cannot always guarantee to remove every stain depending on what this is and if it has already been treated by a household product which sometimes can cause a bleaching reaction.

We recommend to all of our clients that their items be cleaned at least once every 12-18 months to maintain the life of it.

It is quite often the case that dust mites, general dirt, drink stains, grease etc will at some point embed into the flooring and can cause problems such as colour fade, flat pile, respiratory problems etc. This is also why we would recommend that the floors be cleaned on a regular basis.

Anti Allergy Treatments and Moth Infestation

Whether you are an asthma sufferer or have a similar condition, we can help to provide you with an improved and healthier standard of living by eliminating potential problems such as dust-mites, pet hair (the domestic pet can be a problem from allergy sufferers), general household dust etc. These are quite common and usually occur in areas such as mattresses, bedding and other areas.

We also provide protection against unwelcoming guests, such as moths, beetles by treating the affected areas. The source of the problem usually stems from the nest and this has to be located and treated as soon as possible. You will see from the picture above, the shells that have been left behind from moth infestation. Anti-allergy treatments help to combat all types of infestation and can prolong the life span of your furnishings and other areas.

red wine carpet stain          blood stain on carpet          carpet after being cleaned


Carpet Repairs

Do you ever look at your floor and think "I wish I hadn't dropped that iron" or "how did that cigarette fall out of the ash-tray"? Do not despair because 85% of carpets are easily repairable using the following two methods:

This is a method whereby damaged areas of carpet can be removed tuft by tuft and new ones inserted using a needle and thread, giving an invisible repair. Typical examples of this process would be used for cigarette burns, moths, manufacturing problems etc. This option would be more expensive than a patch insertion due to the time it takes to sew each individual tuft.

Patch Repairs
This method involves cutting out a section using a template and heat-seaming a replacement piece in it's place. Typical examples are iron burns, permanent stains, tears caused by furniture or pets etc.

re-tufting          repair example          during the repair process



We carry out all types of commercial cleaning, whether it is a high street shop, restaurant, pub - right up to a multi national tower block. We specialise in property developments and work with our clients to provide a tailor-made package suitable for that individual's needs. Whether you need a general clean-up, removal of cobwebs, or disaster, this can be carried out by our team of fully trained operatives. Various contracts are available, be it daily, weekly or monthly. Any commercial work is subject to an on-site survey and written quotation.

Fire & Flood Clean-Ups

We are fully experienced in handling emergency situations and can be on-site to assess the damage usually within 3-4 hours of your call.

Whether the damage is to a shop premises, restaurant, theatre, residential homes - we aim to have you back in business as soon as possible. Our team are trained to provide help and support, which always starts with a fully extensive operation.

We can also provide storage solutions, electrical and plumbing services, plastering and decorating and rubbish clearance, so you really don't have to worry about anything at all. We have acted on behalf of many leading Insurers, Loss Adjusters, as well as private individuals. The damage can be devastating

Where flooding is concerned, you can end up with quite significant mould growth if not treated quickly (as shown below).

For further information on disaster restoration please do not hesitate to contact us on our freephone line 0800 085 0313.

damage by fire          damage caused by commercial fire          mould growing in a damp building



  • Dusting, polishing and vacuuming

  • Removal of cobwebs from ceilings, walls and behind furniture

  • All windows internally cleaned

  • Skirting boards, door frames, doors, handles, light switches, light fittings/shades and all radiators

  • Thorough process to bathrooms and wc's (full cream cleanser, de-scaling of shower heads and limescale around tap fittings, plug holes and wc's). Polishing all tiled surfaces and brass/chrome fittings. Inside and front of cupboards. Radiator dust removal

  • Thorough process in kitchen area (full cream cleanser to sink and de-scaling of limescale where appropriate). De-grease all surfaces, including cooker hoods and inside microwaves. Excludes ovens and grills. Polishing of all tiled surfaces following de-greasing as necessary. Stainless steel appliances, hobs and sinks polished with specialist cleaner. All cupboards both internally and externally

  • All general contents throughout property, including picture frames, ornaments, cabinets, book shelves, music systems, on top of video/CD/satellite boxes, vases etc, inside units and display cabinets

  • Washing/specialist clean to all tiled or laminate floors

  • Emptying of all bins (internally) and disposing of rubbish

  • Complimentary bottle of wine to enjoy whilst relaxing in your freshly cleaned home

  • Carpets throughout

  • Curtains by hand and whilst in situ

  • Upholstery of all furniture (if furnished)

End of Tenancy & Builders Cleans

End of tenancy agreements can be annoying when those leaving have left a big mess, or you require the place to be looking great for the arrival of new tenants.

We can offer a tailor made service to suit depending on your specification and are happy to offer a free home visit and quotation. Just contact us on 01795 511945 to arrange an appointment.

Hard Floor Maintenance/Renovation

We carry out renovation to all types of flooring, such as wood, amtico, karndean, parquet, marble, limestone etc. These can be restored by such methods as sanding, stripping and sealing using alkaline stripping agents and emulsion polishes. In the case of marble, a cleaning agent is used with a double-0 gauge wire wool and buffing machine. For further details, please telephone our office on 01795 511945 to make an appointment for a survey and free written quotation.

domestic cleaners in Kent          North Star Van



Great care must be taken when carrying out the process.  The two major problems are shrinkage and the composition of the fabric, which can therefore lead to corrupted piles, streaks and rippling effect.  North Star are able to do this whilst in situ, eliminating the need to take down, put up, remove hooks and visits back and forth to the laundrette.  
Our process and results are as follows:-

  1. Vacuum throughout (front and backs) including the pelmet, if any.
  2. Application of dry solution by hand, spray or cloth (depending on fabric).
  3. Wipe down with cloths to remove dirt and loose particles. 
  4. Odourless product/chemicals so perfect for asthma sufferers, pets and children.


curtain cleaning before and after


Hard Floors and Renovation

We carry out renovation to all types of flooring, such as wood, amtico, karndean, parquet, marble, limestone etc. These can be restored by such methods as sanding, stripping and sealing using alkaline stripping agents and emulsion polishes. In the case of marble, a cleaning agent is used with a double-0 gauge wire wool and buffing machine. For further details, please telephone our office to make an appointment for a survey and free written quotation.

In regard to laminate flooring, we would always recommend that a very light/damp cloth is wiped over the surface or even better, a steam mop would be ideal as is non abrasive and is chemical free and does not saturate the surface causing the floor to lift.

hard floor renovating          hard floor rejuvinated


Specialist Rugs

Although similar to carpets, rugs more complicated process, due to the structure, depth and density of the pile, which makes pre vacuuming a much more important factor.  Some deep pile wool rugs, can even been worked on utilising a rotary machine to get even deeper down resulting in a better finish.  Silk rugs are very similar to silk curtains, using the dry solvent solution and are also only treated by hand.

If you have any issues regarding how to remove stains from your rugs, pleas feel free to contact us for advice before attempting to self clean as most permanent stains occur prior to the customer contacting us.  Most importantly, the general rule is not to wet silk as this will corrupt the pile and will be unrestorable. Generally, all rugs are treated on site, depending on size, but for a small charge we are happy to take these away and return them back to your home within 7-10 days. This service is available on request.


Caravan / Motorhomes and Chalets

The demand is highest during the summer and autumn months. We treat all furnishings and carpets (including curtains) to all types of motorhomes, caravans and holiday homes. We can come to your home or whilst you are on holiday yourself and carry out any service you require. Keys can be collected from your site manager on request.


caravan vacuuming     holiday let service     chalet  restoration


 So after seeing all these amazing ways we can help you, your home, business, vehicle etc. And you are in the areas listed below. Hesitate no further and give us a call now!

Sittingbourne ~ Maidstone ~ Gillingham ~ Medway ~ Chatham ~ Rochester ~ Strood ~ Canterbury ~ Ashford ~ Tonbridge