in Blog
on 10 June 2019

Monday is upon you again and keeping the house clean is just one other task that you really could be doing without! Getting the kids to school, doing the breakfast, laundry and off to work can sometimes feel like a job in itself.

Having been in the cleaning industry now for over 25 years, we take great pride and passion in our cleaning. We love to deep clean curtains, rugs, carpets, furniture, headboards, hard flooring, mattresses and even your home! Basically any area in the house that is causing you concern can be a new challenge for us and we tailor make any specific cleaning service to meet the needs of that individual or company. If you think about it, for example, how would you wash your husband’s white cotton shirt? You would hot water clean it with detergent. Well basically, we do the same but within a bigger capacity. It’s one of the most effective ways to remove soil and bacteria without possible shrinkage to your carpets or furnishings and above all to keep them smelling fresh and keep them hygienic. Here are just some of the reasons why you should keep your carpets and furnishings clean:-

  • Vacuuming alone is rarely enough to keep on top of floor coverings. In fact, most of our customers do not vacuum on a daily basis.  Did you know that carpets act as a soil filter? The visible grime that you can see from the surface is only a fraction of what is in there.  85% will be buried within the carpet fibres themselves. Did you realise that carpet can trap its own weight in soiling! Regular vacuuming is essential paying special attention to those edges and behind items of furniture to keep the soil content down.

  • The benefits of professional extraction cleaning can increase the life expectancy of your carpet. Unwanted soil, bacteria and dirt cannot be seen and most domestic vacuum cleaners, shampooers, even some of the hired equipment do not have what it takes to combat the deep down dirt. Professional cleaning will unlock those soils and bring luster back to your furnishings and carpets. Improved appearance and aroma seem obvious but it shows when your furniture or carpets haven’t been cleaned before with ground in stains and can sometimes look as good as new once completed.  For example, if you were to buy a new pair of trainers and splashed mud on them would you then look to buy new ones or clean them?  Well it’s the same principle with your interiors, treat them well and maintain them correctly and it will save you thousands of pounds on replacement. DIY alternatives can be often a first call for most home owners but if you don’t know what you’re doing or are unsure what is within some of these products you could be doing more damage than good.  These methods are never the same or as effective as professional cleaning.

Hiring a professional should be relatively simple?  There are lots of companies out there but make sure you check the following:-

Evidence of their training. Our Staff have attended many courses over the years with Prochem, National Carpet Cleaners Association, Ashby’s etc. We have certificates to verify these and are not afraid to show them! Ask for details of their insurance. Make sure they have public liability insurance. If something goes wrong with your clean you do not want to be left in a position where the service provider only had third party coverage. Check out their reviews! But look over the years not just the weeks. North Star have a review platform with the National Carpet Cleaners Association, Google Business and Trustatrader. Here you can read some of our reviews: https://trustedlocalcleaners.ncca.co.uk/listing/north-star-residential-commercial-cleaning-serv/ and https://www.trustatrader.com/traders/north-star-residential-commercial-cleaning-services-ltd-carpet-upholstery-cleaning-medway

How often should I get my carpets and furnishings cleaned?

Well this is a question that is often considered by a customer or client that it’s okay to leave them once they have been cleaned for a few years. Wrong! You should consider professional cleaning once at least every 18 months to your carpets, furnishings, rugs. Sometimes more regular is required if you have a busy household with pets and children. Remember, harmful bacteria and allergies can lead to illness and this is a good way to ensure you are keeping on top of things and if you are in the commercial environment it is even more important as far as health and safety is concerned. Here are some examples of our work:-

Office carpet cleanCarpet clean with stain removalEnd of tenancy carpet clean

in Blog
on 17 May 2019

Being a member of the National Carpet Cleaners Association has helped our business in many ways from providing technical support solutions to networking with other professionals and sharing experiences. It also helps give the customer peace of mind that we take our business and service seriously by investing in the only association of it’s kind. We are now an Advanced Member licence no 1068. We are now heading towards our 19th year and like to invest our knowledge and experience in the carpet, rug and upholstery cleaning to help many clients who find themselves in situations like fulfilling their obligations to end of tenancy contracts to claiming for damage via insurance for smoke or flood damage. This is why it is best to use a trained, trusted and reliable technician into your home or office because using a cheap alternative does not always offer the best solution. It could literally save you hundreds of pounds on replacement or save you losing your deposit in rental agreement for example. www.northstarcleaning.co.uk

190517a

There could be a situation arising whereby recently we encountered, a landlord had threatened to withhold one month deposit for damage to a carpet which, thankfully we managed to repair.  In fact we carry out many carpet repairs all over Kent to help with this kind of problem, as well as pet and heat damage caused by either the homeowner or a tradesperson.

190517b

We could also help you retain your deposit or make a successful claim against a company who may have caused damage to your carpets, rugs or soft furnishings by assessing, reporting and restoring with our knowledge and expertise, like this rug below which was damaged by an electrical hire company:-

190517c

As you can see the rug suffered excessive water damage front and back, to the point where the backing would have either required replacing or very careful precision cleaning with special mould bacterial treatment. On this occasion we did recommend replacement due to the rug value as it would not be economical to repair.

Beware of Bait & Switch

So what is bait and switch?

It is the action (generally illegal) of advertising goods which are an apparent bargain, with the intention of substituting inferior or more expensive goods.

An unbelievable deal advertised by a company, for example offering to clean your carpets from £19 per room (for example) could lead to disaster. Often you find, on arrival, the machine is rapidly set up and the area is “skimmed over” sometimes with not even any cleaning chemical used!! In some cases they can be in and out of your door within 15-20 minutes!! Obviously the customer would not be expecting this. The technician/operator will inform them that they have booked a “maintenance clean” and if they want the job carried out with all the extras then this will double in cost.

So when you take into account that a company must add in their costs to incorporate the following:-

  • Van purchase • Vehicle insurance
  • Public liability and treatment risks insurance
  • Equipment purchase
  • Fuel
  • Road tax
  • National insurance/PAYE
  • Equipment servicing/PAT testing
  • Training (if any exists)

You will find that the person in question who turns up to do the work will probably be earning around £5.00 of the figure quoted to you. It would therefore be no surprise that the time spent cleaning your carpet will be kept to the minimum. Shocking!

Protect Yourself!

Yes it is really that simple. If the price sounds too good to be true then it is. Make sure you enquire what is included in the carpet cleaning process or upholstery cleaning process before you invite someone into your home. It is wise to employ the services of carpet cleaner who has at least been in business for say 5 years. This way, you can ensure that you can get references from past clients. Check their review platforms (i.e. NCCA, Trustatrader etc). Find out if the company has a complaints procedure. Finally, make sure you get a written estimate in advance of any work being carried out (whether by email or in person).


 

in Blog
on 14 March 2019

We have been rolling out some deals and offers this Spring and would like to let you know about these.  In addition to these offers, we would like to let you know about our gift vouchers. Why not purchase a Birthday gift or Mother’s Day gift with a difference!  Our gift vouchers are available to use one year from the date of issue, please ask us for details.

Mother’s Day

Treat you or your mum to a carpet or upholstery clean this month. Book our service by 30.03.19 and you will qualify for one of these divine smelling candles, one for you and one for mum!

190314a

BREXIT BUSTER – MASSIVE SAVINGS ON CARPET CLEANS WHEN YOU BOOK BY 31.03.2019

190314b

  • Deal 1: Two carpets, any room/any size £39.00
  • Deal 2: Hall, Stairs & Landing £45.00
  • Deal 3: Two rooms plus Hall/Stairs & Landing £75.00

 

25% OFF OUR STAIN PROTECTION TREATMENT WITH BUILT IT ANTI ALLERGY TREATMENT ON ALL CARPETS AND UPHOLSTERY THIS MONTH

190314c

To watch our video on how this product works, visit the link below to view Gary’s demonstration:- https://www.facebook.com/karen.north.771/videos/10152831947793867/UzpfSTUwMjI4MTMzNjQ2Mzc3MToyNzc4MTYzMzc1NTQyMjEx/

 

FREE MARKS AND SPENCERS VOUCHER WORTH £25 WHEN YOU REFER A FRIEND THROUGHOUT MARCH/APRIL

The next 100 receipients to book in any cleaning service will receive a door hanger with a promotional “refer a friend” recommendation of £25 Marks and Spencers voucher. Simply pass on the hanger to your friend or family member with our details on, sign and print your your name on it to verify your identity, so we can ensure that the person gives us this on their booking completion, so that we may reward you with the voucher. Please Note: that these vouchers expire July 2019, so remember to let your friend/family know they need to book in before this date for you to receive your voucher. ALL OF THE ABOVE ARE SUBJECT TO ONE PER CUSTOMER. THE MOTHERS DAY CANDLE OFFER EXPIRES ON 30.03.19. THE BREXIT BUSTER DEAL IS VALID ON ALL BOOKINGS MADE BEFORE 31.03.19 BUT ALL WORK MUST BE COMPLETED BY 28.04.19 TO QUALIFY FOR THE OFFER.