Being a member of the National Carpet Cleaners Association has helped our business in many ways from providing technical support solutions to networking with other professionals and sharing experiences. It also helps give the customer peace of mind that we take our business and service seriously by investing in the only association of it’s kind. We are now an Advanced Member licence no 1068. We are now heading towards our 19th year and like to invest our knowledge and experience in the carpet, rug and upholstery cleaning to help many clients who find themselves in situations like fulfilling their obligations to end of tenancy contracts to claiming for damage via insurance for smoke or flood damage. This is why it is best to use a trained, trusted and reliable technician into your home or office because using a cheap alternative does not always offer the best solution. It could literally save you hundreds of pounds on replacement or save you losing your deposit in rental agreement for example. www.northstarcleaning.co.uk
There could be a situation arising whereby recently we encountered, a landlord had threatened to withhold one month deposit for damage to a carpet which, thankfully we managed to repair. In fact we carry out many carpet repairs all over Kent to help with this kind of problem, as well as pet and heat damage caused by either the homeowner or a tradesperson.
We could also help you retain your deposit or make a successful claim against a company who may have caused damage to your carpets, rugs or soft furnishings by assessing, reporting and restoring with our knowledge and expertise, like this rug below which was damaged by an electrical hire company:-
As you can see the rug suffered excessive water damage front and back, to the point where the backing would have either required replacing or very careful precision cleaning with special mould bacterial treatment. On this occasion we did recommend replacement due to the rug value as it would not be economical to repair.
Beware of Bait & Switch
So what is bait and switch?
It is the action (generally illegal) of advertising goods which are an apparent bargain, with the intention of substituting inferior or more expensive goods.
An unbelievable deal advertised by a company, for example offering to clean your carpets from £19 per room (for example) could lead to disaster. Often you find, on arrival, the machine is rapidly set up and the area is “skimmed over” sometimes with not even any cleaning chemical used!! In some cases they can be in and out of your door within 15-20 minutes!! Obviously the customer would not be expecting this. The technician/operator will inform them that they have booked a “maintenance clean” and if they want the job carried out with all the extras then this will double in cost.
So when you take into account that a company must add in their costs to incorporate the following:-
- Van purchase • Vehicle insurance
- Public liability and treatment risks insurance
- Equipment purchase
- Road tax
- National insurance/PAYE
- Equipment servicing/PAT testing
- Training (if any exists)
You will find that the person in question who turns up to do the work will probably be earning around £5.00 of the figure quoted to you. It would therefore be no surprise that the time spent cleaning your carpet will be kept to the minimum. Shocking!
Yes it is really that simple. If the price sounds too good to be true then it is. Make sure you enquire what is included in the carpet cleaning process or upholstery cleaning process before you invite someone into your home. It is wise to employ the services of carpet cleaner who has at least been in business for say 5 years. This way, you can ensure that you can get references from past clients. Check their review platforms (i.e. NCCA, Trustatrader etc). Find out if the company has a complaints procedure. Finally, make sure you get a written estimate in advance of any work being carried out (whether by email or in person).