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in Blog
on 28 August 2018

180828aAmong children, pets, and all things in between, your carpets endure a beating. If you are waiting for pay day to get your carpets cleaned professionally, there are some naturally based alternatives to freshen up in between to combat those lingering odours.  Try to avoid some DIY quite fixes, because these actually can not only damage or stain your sofas, carpets, or curtains, but they could potentially harm the environment, as well as your health.



  1. Baking Soda Treatment Make a deodorizing carpet shampoo by combining baking soda with water. For light cleaning, adjust the solution consistency, such that it can be easily squirted from a plastic dispenser bottle. For spot treatments, make a thicker paste and pat it onto the region you wish to clean. Vacuum the area after it dries up completely. Alternatively, to freshen up the carpet without mixing water, you can simply sprinkle the baking soda on the carpet or indeed mattress, like a powder, leave for an hour then vacuum straight off.

  2. image.pngSoda Water One of the most effective ways to tackle stains of blood and chocolate is soda water treatment. Repeatedly dampen stains with a wet cloth drenched in club soda. This is particularly good with clothing.

  3. Essential Oil Treatment The essential oils including tea tree, lavender, and lemon contain antifungal and antibacterial properties. Combine them with some water and spot test on an unnoticeable part of your carpet to make sure the oils won’t stain. This is particularly useful as a freshner or deodouriser if you have pets and they have urinated and there is nasty odour. Then of course, you can call in the professionals!!


in Blog
on 09 August 2018

With the market ever increasing with new businesses and the time of year where you get cold callers at your door step, it’s really important to select wisely on any trade person you employ.  With people sometimes opting for a cheaper job, sometimes this can actually work out more expensive in the long run.

You cannot solely rely on tradesman referral sites (as sometimes feedback is not 100% accurate and their standard of work may not always be checked thoroughly) or indeed newspaper advertisements, social media etc. It’s always wise to obtain referrals from individuals or companies that have used a service provider before and have had a good experience. Referrals always speak volumes.

There are many schemes which are marketed out there and in our industry of cleaning, there is competition of course, but the consumer is quite often unaware of the standards that should be provided when having carpets or furnishings cleaned.  As North Star are an advanced member of the National Carpet Cleaners Association, we have attained accreditation to meet certain service standards.  Therefore, we are trained to BSI PAS86 Standards and we put this training into practice as a standard level of cleaning service.  Other companies may not work to this standard and will offer a much lower price to attract the consumer and if you’re lucky, may at best only provide one or two elements of the code of practice PAS86. They would then look to upsell other elements.  There is a term called “Bait and Switch” which is illegal, whereby you may get an offer of an extremely low price and then they start adding add-ons to this which puts the price up.  Sometimes you will not even be aware of this fact until they arrive on your door step and you feel under pressure to turn them away or say no!

Some of the key things to look for are:

  • Is the company certified by a reliable organization such as TACCA, IICRC or NCCA or an equally reliable accreditation? If the answer is no, then they may not have sufficient knowledge and training to do the job.
  • Are they fully insured and licensed? You can request to see their insurance if you are in doubt.
  • Do they use non toxic and environmentally friendly products? Are their products BS rated or equivalent?
  • What do consumers say about them? Check customer feedback on review sites such as one of the trade bodies in the cleaning industry (as above).
  • Does the company upsell any unnecessary services? Do they come across as pushy? Some companies will offer you services that you do not need.
  • If it’s too good to be true (i.e. really cheap) then that’s a red flag!
  • Test their knowledge. Observe their suggestions, timing and their confidence in their response.

Bait and Switch Advertising and Consumer Laws can be explained more in this link:- https://consumer.laws.com/deceptive-advertising/bait-and-switch-advertising

If you have been a victim of Bait and Switch in the cleaning sector, we would be keen to hear of your experience. You can message us at: This email address is being protected from spambots. You need JavaScript enabled to view it. or call us directly on any of the following numbers:

  • 01795 511945 Main Office
  • 01795 602 322 Swale
  • 01634 926 322 Medway
  • 01622 962 322 Maidstone
  • 01322 686 322 Dartford & Bexley


in Blog
on 11 July 2018

180711aThere seems to be a bit of a craze at the moment in chucking pints of beer into the air and over one another!  Scenes can be seen all over the UK but more recently in areas such as Boxpark in Croydon and Times Square in Newcastle.

Obviously things are getting tense now we are embarking on our first semi final for 28 years!!  As you can imagine households across the UK will be having their own in-house celebrations and if we win, we are going to have a lot of beer and possibly wine spillages to clean! 😊

What should I do if I spill beer/wine over my Carpets and Upholstery?

The answer is fairly simple but DIY products tend to emerge from every cupboard possible in the home. If in any doubt, please call us and seek our technical assistance.  It could save you a lot of money in the long run.


  • 180711bStep 1. Use a clean white paper towel or cloth to absorb as much as of the stain as possible.
  • Step 2. Use a handful of salt over the stains and leave it to absorb overnight and vacuum following morning.
  • Step 3. Call us to carry out a hot water extraction clean!


  • Step 1. Use a clean white paper towel or cloth to absorb as much of the stain as possible.
  • Step 2. DO NOT pour red wine on white wine, as this will only dilute the red colouring onto your carpet and resoil a larger area over time.
  • Step 3. Use a small solution of soda water (fizzed up as much as possible to react with wine on contact) and continue to blot and repeat process. DO NOT RUB. DO NOT OVERWET. If any doubt please call us immediately to seek professional advice on 01795 511945. Please note this is an emergency remedy only and not a guarantee to remove the stain. This is to assist you in preventing the stain from becoming permanent or making the carpet worn.

Other Handy Tips:

When treating a stain always work from the outside of the stain to the centre and do not vigorously rub as you will damage the carpet fibres.

From a professional cleaning point of view. The best cleaning results are often achieved by the use of chemicals.  Depending on carpet type and construction there are various methods which can be used and treatments such as solvents, powders, detergents and other solutions during the cleaning process. Manufacturers in the cleaning industry design products specifically for the cleaning of carpets and upholstery, ensuring that they are safe to use within a domestic environment (i.e. home). If you have asthma or are chemically sensitive, please inform our office during the initial contact process.

NORTH STAR are proud members of the NCCA (National Carpet Cleaners Association) set up 50 years ago for our profession.  To see the benefits of using a member and what it stands for please visit: https://ncca.co.uk/who-we-are/